Terms of service

Last Updated: June 2026

Welcome to Ruvana Organics LLP. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Company Information

Ruvana Organics LLP
Ward No. 3, Ratangarh, Churu, Rajasthan
Email: support@ruvanaorganics.com

2. Eligibility

By using our website, you represent that you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.

You agree to provide accurate, current, and complete information when making purchases or creating an account.

3. Products and Services

Ruvana Organics LLP offers food products, spices, superfoods, saffron, ghee, and related products.

We strive to display product descriptions, images, pricing, and availability as accurately as possible. However, we do not warrant that product descriptions, images, pricing information, or other content on the website are error-free, complete, or current.

We reserve the right to modify, discontinue, or update products and services without prior notice.

4. Pricing and Payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

We reserve the right to change prices at any time without prior notice.

Payments must be made through the payment methods made available on the website. Orders will only be processed after successful payment authorization.

5. Order Acceptance and Cancellation

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

Product unavailability
Pricing or technical errors
Suspected fraudulent activity
Violation of these Terms

If an order is cancelled after payment has been successfully processed, the applicable amount will be refunded to the original payment method.

6. Shipping and Delivery

Shipping and delivery timelines are estimates and may vary depending on location, courier service availability, weather conditions, public holidays, or other unforeseen circumstances.

Please refer to our Shipping Policy for additional information.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Certain products, including consumable food products, may not be eligible for return unless they are received in a damaged, defective, expired, or incorrect condition.

8. User Conduct

You agree not to:

Use the website for unlawful purposes
Violate any applicable laws or regulations
Interfere with the security or operation of the website
Transmit viruses, malware, or harmful code
Attempt unauthorized access to our systems or data
Engage in fraudulent or deceptive activities

9. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, product images, branding, designs, icons, and website content, is the property of Ruvana Organics LLP or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit any content without prior written consent.

10. Product Information Disclaimer

Our products are intended for general consumption and wellness purposes only.

Statements made on this website have not been evaluated by any government authority unless specifically stated. Product information is provided for informational purposes only and should not be considered medical advice.

Customers should consult a qualified healthcare professional before using any product if they have allergies, medical conditions, are pregnant, nursing, or are taking medication.

11. Limitation of Liability

To the fullest extent permitted by law, Ruvana Organics LLP shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

Use or inability to use the website
Product misuse
Delivery delays
Website interruptions
Errors or omissions in website content

Our total liability shall not exceed the amount paid by the customer for the relevant order.

12. Indemnification

You agree to indemnify and hold harmless Ruvana Organics LLP, its partners, employees, affiliates, and service providers from any claims, damages, liabilities, losses, costs, or expenses arising from your violation of these Terms or misuse of the website.

13. Third-Party Services

Our website may contain links to third-party websites, payment gateways, logistics providers, or other services. We are not responsible for the content, policies, or practices of such third parties.

Your use of third-party services is subject to their respective terms and policies.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

15. Force Majeure

Ruvana Organics LLP shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including natural disasters, pandemics, government actions, transportation disruptions, labor disputes, or technical failures.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the website, or any purchase made through the website shall be subject to the exclusive jurisdiction of the courts located in Churu, Rajasthan, India.