Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@ruvanaorganics.com. Please note that returns will need to be sent to the following address:

Ruvana Organics LLP
Ward No. 3, Ratangarh, Churu, Rajasthan

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at support@ruvanaorganics.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, expired, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food products, spices, saffron, ghee, and other consumable products)
• Custom products (such as special orders or personalized items)
• Personal care and wellness products
• Hazardous materials, flammable liquids, or gases

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, promotional items, or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have (if eligible) and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

As above, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@ruvanaorganics.com.